The following Terms of Use constitute Akiela Corp.'s Billing Policy and apply to ALL Akiela Corp. customers:

Payments

All charges are shown in US Dollars. Payments are to be made in US dollars. Akiela Corp. accepts the following types of payment:

 Check or Money Order

 Credit Card (VISA, MasterCard, American Express, Discover)

 Bank Wire Transfer

 Paypal

 Western Union or MoneyGram Wire Transfer

All payments are due on the Account Statement Date. The Account Statement Date is the monthly anniversary of the date the account was activated. If you provide Akiela Corp. your credit card information, you authorize Akiela Corp. to automatically charge your credit or debit card for charges that apply to your account. Recurring charges will be posted to your credit card until such time that you cancel your account in accordance with Akiela Corp.'s Billing Policy in the TOU. Charges subsequent to your initial order will accumulate in your account until such charges exceed $9.95. Akiela Corp. will then automatically charge your credit card on the next Account Statement Date. You are responsible for directly updating, or notifying Akiela Corp., of any  changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status).

Customers not paying by credit card agree to make payment of their balance due within ten (10) days of the Account Statement Date.

Accounts that are thirty (30) days past due will be automatically suspended. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney's fees, court costs, and collection agency fees.

Billing Cycles (Terms)

Akiela Corp. offers three Billing Cycles (terms) for hosting charges: Monthly, Quarterly (3 months) and Yearly (12 months). The Billing Cycle begins on the Plan Activation Date. Resellers are limited to the monthly Billing Cycle for all of their charges. Non-credit card payment methods are limited to Annual or Quarterly Billing Cycles.

You may elect to change your Billing Cycle at any time; however, the new Billing Cycle will only take  effect at the time of the next plan renewal.

All additional features added to an account are charged monthly. Additional items are non-refundable.

Account Renewals

In order to insure uninterrupted service to your website, all plans will automatically renew at the end of the plan's Billing Cycle. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below.

Important Notice:

Domain name registrations and Web hosting accounts are handled by separate entities. In the event you need to cancel, you must specify whether you would like to cancel your domain name only, your Web hosting plan only, or both your domain and hosting accounts. The cancellation or expiration of your domain name does not automatically terminate your hosting account (or vice versa). Your hosting account billing term automatically renews upon its completion, unless you notify Akiela Corp. that you would like to cancel your account.

Statements

Akiela Corp. does not mail paper invoices or statements. Statements can be viewed and printed through SiteControl. Customers may elect to receive their monthly account billing statement via email. This option may be selected in SiteControl.

Fees

 Returned (NFS) Checks 

Akiela Corp. charges a $25.00 fee for returned (NSF) checks. Customers that issue an NSF check will be required to submit future payments with a certified check or money order.

 Credit Card Chargebacks 

$25.00 chargeback fee will be assessed for each credit card chargeback received by Akiela Corp.

 Bank Wire Payments

Akiela Corp. does NOT charge fees for accepting payment via bank wire, however, international wire transfers may be assessed a $20.00USD processing fee by an intermediary bank in New York. In addition, your issuing bank may also charge a fee for sending the wire. Please add these fees to the amount that you are sending to Akiela Corp. or the amount credited to your account will be less than your intended payment.

 Reactivation

Customers that wish to reactivate a closed account will be assessed a $19.95 reactivation fee. A $99.95 fee will be assessed if Akiela Corp.restores your data files to your reactivated account.

 Hosting Plans Changes

Customers electing to change to a lower priced hosting plan on the same platform will be charged a $19.95 downgrade fee. There is no upgrade fee for upgrading to a higher priced plan, however, you will be charged any difference between the setup fee applicable to your new and former plans.

 Platform Changed

Customers that request a platform change will be assessed a one time $19.95 fee.

 Account Split and Mergers

Akiela Corp. encourages customers to merge hosting plans contained in two or more accounts into one account. There is no fee for this service. Customers may also request that Akiela Corp. separate one or more plans contained under one account into separate accounts. The fee for this service is $19.95 for each new account created and is charged to the new account. Please direct all requests for these services to: billing@akiela.com

Cancellations

Hosting plans will automatically renew until a plan is cancelled. In order to cancel service, you must contact Akiela Corp. Customer Relations Team, Monday through Friday, 8:00 A.M. to 5:00 P.M. Central Time, at (1-888-255-0151). Akiela Corp.'s Customer Relations at 011-63-908-265-4971. Akiela Corp.'s Customer Relations Specialists will assist you with the cancellation process. Please be aware that there are no pro-rated refunds after the first 30 days of service. Non-US customers may contact the same contact number or by emailing Akiela Corp.'s Billing Team at billing@akiela.com

Cancellation requests must be received by Akiela Corp. a minimum of of thirty (30) days prior to the end of your Billing Cycle for dedicated server plans and a minimum of ten (10) days prior to the end of your Billing Cycle for all other plans. Cancellations submitted later than this time may result in automatic renewal of your hosting plan. Cancellations become effective on the day processed by Akiela Corp.. Akiela Corp. is unable to cancel your account effective for a future date. Akiela Corp. will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact Akiela Corp. as soon as possible.

Akiela Corp. does not monitor, and will not automatically cancel, plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to Akiela Corp.'s services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. Akiela Corp. reserves the right to cancel any account, at any time, without notice, for any reason Akiela Corp. considers appropriate.